Create Ticket from Message — Jira Cloud Agentic Workflow

schema_version: 1
version: "1.0.0"
last_verified: "2026-02-08"
id: jira_create_from_message
title: "Create Ticket from Message"
description: "Takes a message and creates a Jira ticket with LLM-generated summary and description. Pure utility — no role logic, no branching."
overview: |
  A compact utility chain that converts an unstructured message — a Slack post, an email body, a chat transcript — into a properly-formatted Jira ticket. An LLM step produces a concise summary and a structured description from the message, and the ticket is then created in the target project.

  Because it is a pure primitive with no role logic or branching, it is intended to be composed into larger triage or intake flows rather than dispatched directly. Callers supply the source message and project key; the workflow returns the new ticket's key.

category:
  level: primitive
  domain: ops
  reusable: true
params:
  message:
    type: string
    description: "The source message to create a ticket from"
  reporter:
    type: string
    description: "Who reported the issue"
    default: "User"
  channel:
    type: string
    description: "Source channel"
    default: "general"
  jira_project:
    type: string
    description: "Jira project key (e.g. SB, ENG)"
steps:
  - type: llm.generate
    prompt: |
      Write a concise Jira ticket summary (max 80 characters) for this message:

      "{{message}}"

      Return ONLY the summary text, nothing else.
    as: ticket_summary

  - type: llm.generate
    prompt: |
      Write a Jira ticket description for this message from {{reporter}} in #{{channel}}:

      "{{message}}"

      Format with:
      - Steps to Reproduce (if applicable)
      - Expected Behavior
      - Actual Behavior
      - Reporter and source channel

      Return ONLY the description text.
    as: ticket_description

  - type: issues.create
    project: "{{jira_project}}"
    summary: "{{ticket_summary}}"
    description: "{{ticket_description}}"
    issue_type: "Bug"
    as: ticket_key

  - type: control.stop
    message: |
      Created {{ticket_key}}: {{ticket_summary}}