Triage Message — Slack Workspace Agentic Workflow

schema_version: 1
version: "1.0.0"
last_verified: "2026-02-08"
id: slack_triage
title: "Triage Message"
description: "Understands a Slack message and decides what to do. The LLM picks an action based on role context — SE might create a ticket, Sales might just respond. Zero hardcoded branching."
overview: |
  An open-ended triage workflow. The agent reads a Slack message, understands its intent, and decides the right action based on the role context that is currently loaded — an SE agent might convert the message into a Jira ticket, a sales agent might reply with qualifying questions, a PM agent might thread it into a broader initiative. Every role shapes the action differently.

  The workflow contains no hardcoded branching; the decision is driven by the injected role. Use it as the default entry point for any inbound message that a human has not already categorised, and connect the chosen action to downstream workflows that can execute it.

category:
  level: task
  domain: ops
  reusable: true
params:
  message:
    type: string
    description: "The Slack message to triage"
  channel:
    type: string
    description: "Slack channel where the message was posted"
    default: "engineering"
  reporter:
    type: string
    description: "Name of the person who posted the message"
    default: "User"
  jira_project:
    type: string
    description: "Jira project key for ticket creation (e.g. SB, ENG)"
steps:
  # Step 1: Understand — what kind of message is this?
  - type: llm.classify
    input: |
      Message from {{reporter}} in #{{channel}}:

      "{{message}}"
    categories:
      - "bug_report"
      - "feature_request"
      - "question"
      - "general"
    as: message_type

  # Step 2: Decide — given who you are, what should you do about it?
  - type: llm.decide
    input: |
      {{reporter}} posted in #{{channel}} (classified as {{message_type}}):

      "{{message}}"
    actions:
      - id: jira_create_from_message
        description: "Create a Jira ticket to track and resolve this issue"
      - id: slack_respond
        description: "Respond to the message without taking further action"
    as: action

  # Step 3: Execute — call whatever the LLM chose
  - type: workflow.call
    workflow: "{{action}}"
    params:
      message: "{{message}}"
      reporter: "{{reporter}}"
      channel: "{{channel}}"
      jira_project: "{{jira_project}}"
    as: result

  - type: control.stop
    message: |
      TRIAGE: {{message_type}}
      ACTION: {{action}}
      RESULT: {{result}}